At Copenhagen Delights, we hope you love every piece you receive. If for any reason your purchase is not quite right, we are happy to assist with returns, exchanges, or cancellations in accordance with the policy below.
1. Order Cancellation
Before Shipment
Orders may be cancelled for a full refund before they have been dispatched.
To request a cancellation, please contact our Customer Service team as soon as possible. Once approved, the refund will be issued to the original payment method.
After Shipment
Once an order has been shipped, it can no longer be cancelled.
If you no longer wish to keep the item, you may request a return or exchange after delivery, subject to the conditions outlined below.
Shipping fees, customs duties, taxes, and other delivery-related charges are non-refundable unless the cancellation is due to an error on the part of Copenhagen Delights.
2. Return & Exchange Eligibility
Returns and exchanges must be requested within 30 days of receiving your order.
To be eligible, items must:
Be unworn, unwashed, and unused.
Be free from stains, perfume, makeup, odors, alterations, or any signs of wear.
Be returned with all original tags, labels, packaging, and accessories intact.
Pass inspection by Copenhagen Delights upon receipt.
Items remain the customer’s responsibility until they are received and accepted by our warehouse.
Copenhagen Delights reserves the right to refuse any return or exchange that does not meet these requirements.
3. Non-Returnable & Non-Exchangeable Items
For hygiene and product integrity reasons, the following items cannot be returned, exchanged, or refunded:
Underwear
Swimwear
Tights
Accessories
Personalized or custom-made products
Sale or clearance items (unless faulty)
Products damaged through misuse, improper care, alteration, washing, or normal wear and tear
4. Exchanges
Exchanges are available for garment products only.
If you would like to exchange an item for a different size or color, please indicate your preferred option when submitting your request.
If the requested size or color is available, we will dispatch the replacement item at no additional shipping cost.
If the requested item is unavailable, a refund will be issued for the returned product.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly supplied.
Exchange orders will be processed once the original item has been received and approved by our warehouse.
5. Returns & Refunds
If you wish to return an item for a refund, please contact our Customer Service team to obtain return authorization and instructions.
For change-of-mind returns:
Return shipping costs are non-refundable.
Original shipping charges may be deducted from the refund where applicable.
Once your return has been received and approved, refunds will be issued to the original payment method.
Depending on your payment provider or bank, please allow approximately 2–30 business days for the refund to appear in your account.
6. Faulty or Incorrect Items
If you receive an item that is faulty, damaged upon arrival, or different from what you ordered, please contact us within 48 hours of delivery.
Please include:
Your order number
A brief description of the issue
Clear photographs of the item and any defects
Once reviewed and approved, Copenhagen Delights will provide return instructions and arrange an appropriate resolution, which may include a replacement, exchange, repair, store credit, or refund.
Any shipping costs associated with approved faulty or incorrect items will be covered by Copenhagen Delights.
7. Return Methods
Online Store Orders
For orders placed through our online store, returns must be arranged through our designated shipping partner.
Please contact Customer Care to arrange collection and return instructions.
Returned items should be sent to:
Copenhagen Delights Co., Ltd
D9A-27, Lot D9, 18.6ha Auction Area , Tay Ho Ward
Hanoi, Vietnam
A return shipping fee may apply and will be communicated prior to return approval.
8. International Orders & Customs
For international orders, customers are responsible for any import duties, taxes, customs fees, or other charges imposed by local authorities.
If a shipment is refused, abandoned, or returned due to unpaid customs charges, failure to provide required information, or refusal of delivery, Copenhagen Delights reserves the right to deduct any associated shipping, customs, storage, handling, or return costs from the final refund amount.
If the parcel cannot be recovered or is destroyed by the courier or customs authority, no refund will be issued except where required by applicable law.
9. Contact Us
If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact our Customer Service.
